Information governance

The following documents provide guidance to patients and the public on how patient information is used in the NHS.

The National Health Service in England aims to provide you with the highest quality of healthcare. We also aim to gain evidence that will improve health and care through research. To do this, we must keep records about you, your health and the care we have provided to you or plan to provide to you. NHS care records may be electronic, on paper or a mixture of both, and organisations use a combination of working practices and technology to keep to this guarantee.

You have the right to privacy and confidentiality and to expect the NHS to keep confidential information safe and secure (the NHS Constitution for England 2010). This guarantee is our commitment that NHS organisations and those providing care on behalf of the NHS will use records about you in ways that respect your rights and promote your health and wellbeing. The Government has made it clear that patients will have control of their own health records, starting with access to the records held by their GP and extending to records held by all health providers (Equity and Excellence: Liberating the NHS, Department of Health, 2010, paragraph 2.11).

The people who care for you use your records to:

  • provide a good basis for all health decisions made by you and healthcare professionals;
  • allow you to work with those providing care;
  • make sure your care is safe and effective; and
  • work effectively with others providing you with care

For more information on this please read the NHS Care Record Guarantee

If you have any further queries please don't hesitate to contact