General Practice Patient Survey 2020

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Every year, the NHS holds a General Practice Patient Survey, with the goal that we all gain a better understanding of how individual practices are serving patients across the country. This year, over 2 million people will be contacted and asked to give their thoughts on their practice.

The survey – the largest of its kind in Europe – will be used to ensure that GPs and their practices are being held to a high standard in Tower Hamlets, as well as in the rest of the country.

If you are one of the people randomly chosen to receive the survey, please do take the time to respond.

Why should I fill out the survey?

The NHS want to hear about your honest experience with your GP practice – whether that be good, bad, or a bit of both. The feedback you and others give will help us honestly evaluate practices and see where we are doing things right, as well as where things need to be done better.

How will my views be used?

The data provides vital information to the NHS to identify what’s working well and what can be improved.  It helps identify inequalities in experience too, such as for certain age or racial groups or people with other protected characteristics.

It can also provide new information that does not come to light in other ways.  Last year’s survey helped the NHS to learn more about the high proportion of people who are carers to others and about how this affects their experiences of using health services.

Will people be able to see my responses?

Your individual answers are kept confidential by Ipsos MORI, who do not send them back to your doctor or GP practice; instead, they will be published anonymously with other feedback from your practice.

Where can I find more information?