2018 : A year in view

As 2019 makes way, Tower Hamlets CCG wish to highlight a range of achievements over the last year. 

Improving health services

  • Mental health
    Tower Hamlets has been named as a new trailblazing site for a national project to improve the mental health of children and young people. The pilot was jointly announced by the Department for Education and the Department of Health and is part of a wider programme to improve the mental health support available to pupils and school staff. It will fund dedicated school Mental Health Support Teams (MHSTs), training to establish senior mental health leads and reduced waiting times for accessing Child and Adolescent Mental Health Service (CAMHS) treatment. It could see support given to up to 1,000 additional children in Tower Hamlets a year. Tower Hamlets was chosen as a trailblazer site in part because it has well established programmes supporting schools around mental and emotional wellbeing.
  • Cancer We worked with Barts Health NHS Trust to ensure patients diagnosed with cancer start treatment within 62 days of GP referral; now rated top in London for this target. The trust now consistently delivers on this and other standards around cancer, improving outcomes for local patients, particularly around early diagnosis and one-year survival rates.
  • Maternity We are working with Barts Health NHS Trust to establish a midwife-led antenatal service for women with low risk pregnancies that will mean women will see the same midwife in the same place, providing more consistent and holistic antenatal care and support.

Primary Care Transformation

  • Enhancing GP services Fifteen practices launched a new online registration process in 2018, making it easier for residents to register with a practice.
  • Ensuring Tower Hamlets GP practices are the best in London
    All Tower Hamlets’ GP practices were rated good or outstanding by the Care Quality Commission (CQC), the highest performance in London.

Engaging with our patients and the public

  • Engaging with our patients and public
    Tower Hamlets CCG received a ‘green star’ rating for public and patient involvement from NHS England – one of only two CCGs in London to achieve this rating.

Urgent care

  • NHS 111
    We worked with partner CCGs across north east London to launch a new NHS 111 Clinical Assessment Service, run by the London Ambulance Service. The new service combines telephone clinical advice and the ability to book patients into appointments with their local GP services.

    Primary Care Hubs
  • Walk in Centres have been reconfigured to Primary Care Hubs at St Andrews and Barkantine practices; creating additional capacity for the Tower Hamlets registered and resident population. The hubs operate from 8am-8pm and can receive appointments from the 111 service.

Working in partnership

  • Health and wellbeing strategy
    The CCG works closely with Tower Hamlets council and other partners across the health, voluntary and community sectors as part of the Tower Hamlets Health and Wellbeing Board. After seeking input from local residents, carers, health professionals and patient groups, the board has developed a health and wellbeing strategy to tackle inequalities and improve health and wellbeing for everyone in the borough. Read the strategy on the council’s website.
  • Tower Hamlets Together
    The CCG is playing a leading role in Tower Hamlets Together – a partnership of local health and social care organisations that aims to improve health and wellbeing in the borough. Along with Tower Hamlets GP Care Group, Barts Health, East London NHS Foundation Trust, Tower Hamlets council, and Tower Hamlets Council for Voluntary Services, the CCG is working to provide services in a more integrated and coordinated way - reducing duplication and improving the experience and outcomes of the people who need them. Tower Hamlets Together has been chaired by longstanding GPs in the borough including Phil Bennet-Richards and Isabel Hodkinson.
  • NHS 70
    A celebration event at Mile End Hospital to mark the 70th anniversary of the NHS was organised by members of the Tower Hamlets Together partnership, including Tower Hamlets CCG.


  • Success for innovative e-clinic for chronic kidney disease
    An innovative e-clinic has been introduced at The Royal London Hospital, which enables hospital kidney experts to provide instant advice to GPs; reducing the number of patients that need to see a kidney specialist and reducing waiting times for people who need an assessment, from three months to one week.
  • Integrated health records
    The east London Patient Record (eLPR), which integrates patient health and care information is now being accessed by clinicians in east London over 16,000 times a week. Integrating health and social care records helps CCGs to improve the overall care they provide and ensures more joined up patient care.
  • Personalised, consistent care
    More than 430 people in Tower Hamlets have personal health budgets, giving patients more choice and control. This is the highest number in London.  

Overall achievements

  • Tower Hamlets CCG rated outstanding The CCG has been rated outstanding by NHS England - the only London CCG to be given this rating. Our success lies in the involvement and partnership working of everyone within our organisation. We have an exceptional governing body and clinical leadership, a skilled and supported workforce and the involvement of patients and partners across the system.
  • A great place to work No less than 79% of employees would recommend Tower Hamlets CCG as a great place to work; 20% higher than the CCG average.