CQC has told Barts Health that the quality of care in five specific areas has not improved to a satisfactory level following the last inspection in November 2012: respecting and involving people who use services; care and welfare of people who use these services; cooperating with other providers; staffing and supporting workers. Following the findings, Barts Health has issued an unreserved apology and has confirmed that it has already started work to address these concerns as part of its wider and on-going plans for making improvements across the trust as a whole.
NHS Tower Hamlets CCG has primary responsibility for monitoring and managing the contract with Barts Health, which we do whilst working closely with neighbouring clinical commissioning groups.
We believe that patients should receive the best possible care at all times. We will work with Barts Health and CQC to ensure that a realistic timetable is developed to drive up the standards of care given to patients who use these services. Whilst we will support the Trust to improve services, we will also hold them to account if we do not see the change that is needed - the safety of patients remains our number one priority.
A letter from Sam Everington, Chair of Tower Hamlets CCG, to all stakeholders can be found attached below.